Refund policy


At AureonIndia, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Return Eligibility Criteria

  • Products must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (order number or invoice) is required for all returns.

  • Personalized, custom-made, or perishable items are not eligible for returns unless defective or damaged.

2. Return Timeframe

  • Returns must be initiated within 1-2 days from the date of delivery.

  • Requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 3-5 business days.

  • Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

  • Exchanges are available for items that are defective, damaged, or incorrect.

  • To request an exchange, contact us at aureonindia.shop@gmail.com with your order details and reason for exchange.

5. Damaged/Defective Product Handling

  • If you receive a damaged or defective product, please contact us immediately at aureonindia.shop@gmail.com.

  • Include photos of the damage/defect and your order details.

  • We will provide a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned unless damaged or defective:

  • Gift cards

  • Personal care items (e.g., skincare, makeup)

  • Customized or personalized products

  • Perishable goods (e.g., food items)

7. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product), we will cover the return shipping costs.

  • For all other returns, the customer is responsible for shipping costs.

  • We recommend using a trackable shipping service to ensure the safe return of your item.

8. Contact Information

For all return and refund inquiries, please reach out to us:

Email: aureonindia.shop@gmail.com